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TQM (Total Quality Management)

Duration : 3 Days


To provide delegates with a thorough understanding of:
  • To build quality management system focused on internal and external customer by improve total system of organization and achieve continual improvement
Course Description
  •     Quality and TQM Concepts
  •     What are internal and external customers and how to understand that?
  •     QFD (Quality Function Deployment)
  •     Process Management (Business Process Mapping)
  •     Turtle and Octopus Diagrams
  •     BPR (Business Process Reengineering)
  •     Problem Solving (Ishikawa Diagram)
  •     Quality Objective and KPI (Key Performance Indicator)
  •     Quality Improvement and Quality Cost
  •     Introduction 5S and Kaizen including Quality Control Circle (GKM)
  •     Quality of Leadership
  •     Empowering the worker and strategies of continual improvement
  •     Quality Management System Formal
  •     Quality Improvement Project (Quality Tools such as SPC, Six Sigma, MSA, and so forth)
  •     TQM Concept in Human Development including performance review
Duration : 3 days