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QFD (Quality Function Deployment)

QFD (QUALITY FUNCTION DEPLOYMENT)ObjectiveTo provide a thorough understanding of training effectiveness principles that will delegate to    Identify customer needs and wants as voice of the customer (VOC)    Identify the engineering characteristics of products or servic

Design of Experiments (Taguchi Method)

DESIGN OF EXPERIMENTSObjectiveTaguchi methods are statistical methods developed by Genichi Taguchi to improve the quality of manufactured goods and, more recently, to biotechnology, marketing and advertising. Taguchi methods are considered controversial among some traditional Western statisticians b


KAIZENObjective    To understand KAIZEN Principe to achieve customer satisfaction    Build continual improvement with internal and external communication    How to implement KAIZEN with process control, organization culture, leadership, and employees invo

ISO 9001 Quality Management System

ISO 9001 QUALITY MANAGEMENT SYSTEMObjectiveTo provide delegates with a thorough understanding of:    ISO 9001 Quality Management System     Proven Implementation Methodology    Key Success Factors and Obstacles    Documentation require

Internal Quality Audit

INTERNAL QUALITY AUDIT ObjectiveTo provide a thorough understanding of audit principles that will delegate to:    Understanding of ISO 9001    Develop audit program and schedule    Plan, perform and report internal quality audit    Ide

FMEA (Failure Mode and Effect Analysis)

FMEAObjective    To Analysis the potential from product or process and also the effect    Identify the action to make defect disappear    To reduce the potential of failureCourse Description    Concept of FMEA and What is FMEA, and why FMEA

Customer Satisfaction

CUSTOMER SATISFACTION SURVEYObjectiveTo provide delegates with a thorough understanding of:Customers Satisfaction Survey, How to find the expectation and perception the customers and how to analysis the survey result to achieved the customers expectationCourse Description    Customer

TPM (Total Productive Maintenance)

TPMObjective    To analysis the fundamental of Total Productive Maintenance ( T P M )    Identify the elements of T P M and the eight major losses faced by an organization    Systematic approach to zero breakdown    Planned and autonomous m

Mistake Proofing (POKA YOKE)

MISTAKE PROOFINGObjectiveHelps to sustain a solution by eliminating the possibility that something can be set outside the desired level or configuration, Warns the process operator before goes outside limits so preventative action can be taken.Mistake proofing can be used alone or with either r

Problem Solving and 8 D Report

PROBLEM SOLVING & 8 D REPORTObjectiveTo provide delegates with a thorough understanding of:    How to face the problem and how to analyze it    How to make the team work to solve the problem    Take the containment action    Find the ro

The Principle of Quality Cost

QUALITY COSTObjective    To facilitate quality improvements efforts that will lead to operating cost reduction opportunities    Continuously evaluate and redirect prevention efforts to gain further improvement    Reduce appraisal costs according to result

The 7 QC Tools

7 QC TOOLSObjectiveTo provide delegates with a thorough understanding of:    Analysis of problem to find the roots cause and take the corrective and preventive action    How to use 7 QC Tools with simple ways and improve employees to analysis problemCourse Description&n

5 S (Seiri Seiton Seiso Seiketsu Shitsuke)

5 SThe 5-S practice is a technique used to establish and maintain a productive and quality environment in an organisation. The name stands for five Japanese words: Seiri, Seiton, Seiso, Seiketsu and ShitsukeObjectiveIdentifies what 5 S is and why it is so important to have a systems wide approach to

GETNA (General Employee Training Need Analysis)

GETNAObjectiveTo provide a thorough understanding of training effectiveness principles that will delegate to:    To provide organization with an efficient method for determining the effectiveness of objective training    Measures the transfer of training rate from class

TQM (Total Quality Management)

TQMObjectiveTo provide delegates with a thorough understanding of:To build quality management system focused on internal and external customer by improve total system of organization and achieve continual improvementCourse Description    Quality and TQM Concepts    What