ISO 9001 specifies requirements for a quality management system where an organization needs to demonstrate its ability to provide products that fulfil customer and applicable regulatory requirements and aims to enhance customer satisfaction. ISO 9001 provides generic quality management system requirements that can be used by any kind of organization in any business sector.
It enable you to operate consistently and to improve efficiency, making you more productive, reducing waste and controlling process which have a direct impact on your bottom line. By Implementing ISO 9001 system you can give your customers confidence that the products or services you provide, will meet their expectations.
ISO 9001 promotes the adoptions of process approach when developing, implementing and improving the effectiveness of quality management system, when uses its such an apporach empahasizes the importance of understanding and meeting the requirements, the need to consider process in terms of added value, obtaining results of process performance and effectiveness, continual improvement of process bases on objective measurement