QFD (Quality Function Deployment)
Duration : 1 Days
QFD (QUALITY FUNCTION DEPLOYMENT)
To provide a thorough understanding of training effectiveness principles that will delegate to
- Identify customer needs and wants as voice of the customer (VOC)
- Identify the engineering characteristics of products or services that meets VOC
- Setting development targets and test methods for the products or services
QFD helps transform customer needs (the voice of the customer [VOC]) into engineering characteristics (and appropriate test methods) for a product or service, prioritising each product or service characteristic while simultaneously setting development targets for product or service. QFD is designed to help planners focus on characteristics of a new or existing product or service from the viewpoints of market segments, company, or technology-development needs. The technique yields graphs and matrices.
- QFD Concept
- QFD Methodology
- QFD Application, Structure and Process QFD
- House of Quality component
- QFD Steps
- SERVQUAL (Service Quality)
- Questionaire Development
- Sampling
- Voice of Customers
- Development Target and Test Methode
- Engineering Characteristic
- House of Quality development
- Analysis and Data
- Priority of Improvement
