Duration : 1 Days
- To understand KAIZEN Principe to achieve customer satisfaction
- Build continual improvement with internal and external communication
- How to implement KAIZEN with process control, organization culture, leadership, and employees involvement
- KAIZEN Principe
- The Element of Customer Care and Quality Standard
- How to destroy internal obstacle?
- Who is my internal customer?
- Motivation and increase employee ability
- Communication, motivation and authority
- Customer Feedback
- Build long relationship with customer and supplier
- Implement the strategies of customer care based on KAIZEN
- Avoid trap and define the momentum
- Case Study
Duration : 1 Day