KAIZEN

Duration : 1 Days

•     To understand KAIZEN Principe to achieve customer satisfaction
•     Build continual improvement with internal and external communication
•     How to implement KAIZEN with process control, organization culture, leadership, and employees involvement

•     KAIZEN Principe
•     The Element of Customer Care and Quality Standard
•     How to destroy internal obstacle?
•     Who is my internal customer?
•     Motivation and increase employee ability
•     Communication, motivation and authority
•     Customer Feedback
•     Build long relationship with customer and supplier
•     Implement the strategies of customer care based on KAIZEN
•     Avoid trap and define the momentum
•     Case Study