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KAIZEN

Duration : 1 Days


KAIZEN

Objective

  •     To understand KAIZEN Principe to achieve customer satisfaction
  •     Build continual improvement with internal and external communication
  •     How to implement KAIZEN with process control, organization culture, leadership, and employees involvement
Course Description
  •     KAIZEN Principe
  •     The Element of Customer Care and Quality Standard
  •     How to destroy internal obstacle?
  •     Who is my internal customer?
  •     Motivation and increase employee ability
  •     Communication, motivation and authority
  •     Customer Feedback
  •     Build long relationship with customer and supplier
  •     Implement the strategies of customer care based on KAIZEN
  •     Avoid trap and define the momentum
  •     Case Study
Duration : 1 Day